Service Management
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- ITIL (Information Technology Infrastructure Library)
ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.
- Call Management
- Incident Management
- Problem Management
- Change Management
- ISO
- Portability - export and import - XML
- READING - These books are not cheap but they are a must!
