Difference between revisions of "Service Management"

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ITIL
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[[Category:Technical]]
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ISO
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Portability - export and import - XML
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*ITIL (Information Technology Infrastructure Library)
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ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.
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**Call Management
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**Incident Management
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**Problem Management
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**Change Management
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*ISO
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*Portability - export and import - XML
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*READING - These books are not cheap but they are a must!
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**[http://www.amazon.com/exec/obidos/ASIN/0113308930/mainthinginwebci Service Delivery] | [http://www.amazon.com/exec/obidos/ASIN/0113300174/mainthinginwebci paperback - not avaliable April 2006]
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**[http://www.amazon.com/exec/obidos/ASIN/0113308671/mainthinginwebci  Itil Service Support] | [http://www.amazon.com/exec/obidos/ASIN/0113300158/mainthinginwebci paperback - not avaliable April 2006]

Latest revision as of 10:54, 6 April 2006


  • ITIL (Information Technology Infrastructure Library)

ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.

    • Call Management
    • Incident Management
    • Problem Management
    • Change Management
  • ISO
  • Portability - export and import - XML
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