Difference between revisions of "Service Management"
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| − | *ITIL | + | [[Category:Technical]] |
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| + | *ITIL (Information Technology Infrastructure Library) | ||
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| + | ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u. | ||
**Call Management | **Call Management | ||
**Incident Management | **Incident Management | ||
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*ISO | *ISO | ||
*Portability - export and import - XML | *Portability - export and import - XML | ||
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| + | *READING - These books are not cheap but they are a must! | ||
| + | **[http://www.amazon.com/exec/obidos/ASIN/0113308930/mainthinginwebci Service Delivery] | [http://www.amazon.com/exec/obidos/ASIN/0113300174/mainthinginwebci paperback - not avaliable April 2006] | ||
| + | **[http://www.amazon.com/exec/obidos/ASIN/0113308671/mainthinginwebci Itil Service Support] | [http://www.amazon.com/exec/obidos/ASIN/0113300158/mainthinginwebci paperback - not avaliable April 2006] | ||
Latest revision as of 10:54, 6 April 2006
- ITIL (Information Technology Infrastructure Library)
ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.
- Call Management
- Incident Management
- Problem Management
- Change Management
- ISO
- Portability - export and import - XML
- READING - These books are not cheap but they are a must!
