Difference between revisions of "Service Management"
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*ITIL (Information Technology Infrastructure Library) | *ITIL (Information Technology Infrastructure Library) | ||
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| + | ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u. | ||
**Call Management | **Call Management | ||
**Incident Management | **Incident Management | ||
Revision as of 12:21, 3 April 2006
- ITIL (Information Technology Infrastructure Library)
ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.
- Call Management
- Incident Management
- Problem Management
- Change Management
- ISO
- Portability - export and import - XML
