Difference between revisions of "Service Management"

From Mesopoly 3.0
Jump to navigation Jump to search
Line 1: Line 1:
*ITIL
+
*ITIL (Information Technology Infrastructure Library)
 
**Call Management  
 
**Call Management  
 
**Incident Management
 
**Incident Management

Revision as of 09:33, 3 April 2006

  • ITIL (Information Technology Infrastructure Library)
    • Call Management
    • Incident Management
    • Problem Management
    • Change Management
  • ISO
  • Portability - export and import - XML