Difference between revisions of "Service Management"

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*ISO
 
*ISO
 
*Portability - export and import - XML
 
*Portability - export and import - XML
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 +
*Books to read
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**[http://www.amazon.com/exec/obidos/ASIN/0113300174/mainthinginwebci Service Delivery (It Infrastructure Library Series)]
 +
[http://www.amazon.com/exec/obidos/ASIN/0113308930/mainthinginwebci hardcover]
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**[http://www.amazon.com/exec/obidos/ASIN/0113300158/mainthinginwebci Itil Service Support [http://www.amazon.com/exec/obidos/ASIN/0113308671/mainthinginwebci hardcover]

Revision as of 10:45, 6 April 2006

  • ITIL (Information Technology Infrastructure Library)

ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.

    • Call Management
    • Incident Management
    • Problem Management
    • Change Management
  • ISO
  • Portability - export and import - XML

hardcover

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