Difference between revisions of "Service Management"

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*Books to read
 
*Books to read
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**[http://www.amazon.com/exec/obidos/ASIN/0113300174/mainthinginwebci Service Delivery (It Infrastructure Library Series)]
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**[http://www.amazon.com/exec/obidos/ASIN/0113308930/mainthinginwebci Service Delivery (It Infrastructure Library Series)] | [http://www.amazon.com/exec/obidos/ASIN/0113300174/mainthinginwebci paperback - not avaliable April 2006]  
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[http://www.amazon.com/exec/obidos/ASIN/0113308930/mainthinginwebci hardcover]
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**[http://www.amazon.com/exec/obidos/ASIN/0113308671/mainthinginwebci Itil Service Support] | [http://www.amazon.com/exec/obidos/ASIN/0113300158/mainthinginwebci paperback - not avaliable April 2006]
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**[http://www.amazon.com/exec/obidos/ASIN/0113300158/mainthinginwebci Itil Service Support [http://www.amazon.com/exec/obidos/ASIN/0113308671/mainthinginwebci hardcover]
 

Revision as of 10:50, 6 April 2006

  • ITIL (Information Technology Infrastructure Library)

ITIL je prilagodljiv okvir optimiziranih pristupa (best practices) u IT polju. Razvijen je za potrebe poslovanja koje je sve vise ovisno o IT-u.

    • Call Management
    • Incident Management
    • Problem Management
    • Change Management
  • ISO
  • Portability - export and import - XML
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